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10X Operations · For COO, CIO, CFO

Your team isn't the problem.
Your process debt is.

Business processes and AI agents run the work, and every bottleneck is visible the day it appears.

Are you the COO? Start here
MATRIX · 10X OPERATIONS READINESSIllustrative

Productivity

  • Performance measures: On track
  • Automation: Leading
  • Intelligence: On track

Business Operations

  • Finance & admin: At risk
  • HR, legal & compliance: On track
  • IT & logistics: On track

Resources

  • People & AI bots: On track
  • Processes & software: Leading
  • Data & APIs: At risk

2 areas at risk: Finance & admin, Data & APIs.

Ask: "Where are SLAs slipping this week?"

See Matrix →

Why BIAMI, by the numbers

30 days

to first value

Hyperautomation designed by the business.

1,000%+

performance

Our own automation framework and AI-native agents.

40%+

cost savings

No rip and replace: we connect what you run.

Why operations slow down

Work runs on people and spreadsheets.

Every handover is a delay.

Bottlenecks show up at month-end.

By then, the cost is already paid.

Every system is an island.

Nobody sees the whole process.

10X Operations lets processes and AI agents run the work.

Marcin Kierdelewicz, CEO

"Hyperautomation should be designed by the business, not waited on from IT."

Marcin Kierdelewicz, CEO

Read the 10X Operations Playbook →

How we help

Four ways we work with COOs, CIOs and CFOs.

10X Operations Review

A scorecard and plan across Productivity, Business Operations and Resources.

Learn more →

Process automation

BIAMI Automation turns manual workflows into governed, agent-run processes.

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Data sets

Build the data your operations need, with Partic.

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Data & AI Centre of Excellence

A standing capability to run data and AI across your operations.

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The 10X Operations Lab

Matrix BIAMI Automation Partic AI-native agentic software development

Advise

You run it. We guide.

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Accelerate

We deliver with you.

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Operate

We run it for you.

Learn more →

Accelerate: 30+ or 80+ hours per month.

Part of a 10X Next Level Program

See where your business stands →

We don't deliver a plan. We run one.

Learn, plan, deliver and share on one rhythm, with first value in 30 days.

Learn 10X Workshops

  • Week 1: 10X Operations Review
  • Month 1: 10X Operations Vision workshop
  • Every month: Execution session
  • Every 6 months: Operations Strategy workshop
  • Every year: Vision refresh

Plan Matrix

  • Day 1: Operations view connected
  • Week 1: Copilot plans the fixes
  • Month 1: Agents route the work
  • Every month: SLAs and spend reviewed

Deliver 10X Operations Lab

  • Week 1: Top processes chosen
  • Month 1: First automation live, in 30 days
  • Every month: Automations shipped (Build → Integrate → Automate → Manage → Improve), with Nexus LIVE in lab status meetings

Share 10X Operations Leaders

  • Day 1: Join the leaders' circle
  • Every month: Roundtables and events

What you get

  • Day 1: One view of SLAs and spend
  • Week 1: Your 10X Operations scorecard and automation plan
  • Month 1: First value in 30 days
  • Every month: Decisions launched as automations, pipelines and tasks
  • Every 6 months: Automation roadmap reset
  • Every year: An operation built for your next stage

Workshop formats and details → the 10X Operations Program

Each workshop is usually one hour, and some run up to four hours.

The 10X Operations Review

A structured read on how your business runs. You leave with a 10X Operations scorecard and a plan to 10X it.

10X Operations

What we review

Performance measures · Change management · Intelligence · Automation · Innovation

Score your 10X Operations in 2 minutes

Rate each area from 1 (lagging) to 5 (leading). Your score updates as you go.

Productivity

Performance measures

Change management

Intelligence

Automation

Innovation

Business Operations

Admin

HR

IT

Legal

Compliance

Finance

Logistics

Resources

People

AI bots

IT infrastructure

Processes

Suppliers

Contracts

Software

APIs

Data

Rate at least one area to see your score.

Join 10X Leaders Community

Free, for CEOs and for leaders across Value, Operations and Growth: roundtables, events, and what's actually working for other 10X businesses.

Your operations view, in Matrix

Matrix shows where SLAs are slipping, what's costing the most time and what agents can take over next. Brain answers, Copilot plans, Agents do the work.

ASK MATRIX
Illustrative session

Ready for your stage

Every stage gets a tailored 10X Operations proposition, not a fixed package.

Business Idea → Proficorn

$1M+ value · $100K+ ARR

RevOps from day one.

Learn more →

Proficorn → Minicorn

$10M+ value · $1M+ ARR

RevOps, onboarding, customer success.

Learn more →

Minicorn → Soonicorn

$100M+ value · $10M+ ARR

Tiered onboarding and success in every region.

Learn more →

Soonicorn → Unicorn

$1B+ value · $100M+ ARR

Labs in every region.

Learn more →

Unicorn → Decacorn

$10B+ value · $1B+ ARR

Advisory.

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Client spotlight

Operations

Global Telecom

Challenge: Launch and run new services fast.

Approach: Started with Backup as a Service, then Smart City service provisioning automation.

Nearly 100 services automated and integrated over 5 years.

"We started with launching 'Backup as a Service' for IT and then 'Smart City' service provisioning automation. After almost 5 years, we're running nearly 100 different services automated and integrated within our network."

Innovation Manager, Global Telecom
Read the story →

Operations

Global FMCG

"Intelligent Automation Labs help our teams deliver continuous innovation, productivity boost with increased employee engagement."

Marketing Manager, Global FMCG

Airbus HSBC Canon Wells Fargo P&G BNP Paribas Orange Tesco Xoriant SEKO iLink Digital Mobia Cadmatic Expanso

Insights

The latest 10X Operations thinking, cases, playbooks and events.

News & blog

All Operations posts →

Case studies

Global Telecom

Nearly 100 services automated and integrated over 5 years.

All case studies →

Playbooks & white papers

10X Operations Playbook

Download All playbooks →

Events

10X Leaders roundtable

Next 10X Leaders roundtable: date to be announced. See upcoming events →

All events →

10X Agenda newsletter

One idea a month for running a 10X business, straight from the leaders' circle.

Frequently asked questions

How is this different from a traditional automation project?

The business designs the processes, and first value arrives in 30 days, not after a long IT project.

What results can we expect?

First value in 30 days, 1,000%+ performance and 40%+ cost savings.

Do we need to replace our systems?

No. Matrix and Partic connect to what you run.

Can we start with one process?

Yes. Most companies start with a 10X Operations Review and one lab.

Explore more

Start here

Other practices

10X Strategy

Lead a 10X business. For CEO, Founder, Board Member.

Explore 10X Strategy →

10X Value

Create 10X more value. For CTO, Chief Product Officer, Chief Customer Officer.

Explore 10X Value →

10X Growth

Win 10X more revenue. For CMO, CRO, Chief Partner Officer.

Explore 10X Growth →

Your people aren't the bottleneck. Your processes are.